Just after work, because Longbridge Coffee opened a new store and had free coupons, I made a special trip to the Tsim Sha Tsui branch to try it. Upon entering, the store was spacious with about five or six staff inside, but they were all chatting among themselves. I stood there for about 14-15 seconds before one of the staff noticed me and said there was a customer. They explained that the drink coupon could only be exchanged for one of four specific drinks. Seeing that none of the four options were what I wanted, I turned to leave. The staff continued their own conversations. It was an extremely poor experience! Please improve your service attitude!