๐ข ๐๐๐๐ ๐๐: CVS Health Expands Salesforce AI Partnership for Member Services - $CVH $Salesforce(CRM.US)
๐ ๐๐๐ฒ ๐๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ:โค CVS Health and Salesforce have expanded their partnership to deploy AI-powered call center technology.โค Salesforce's Agentforce Health platform will support millions of members and 1.5 million providers.โค AI tools will provide real-time insights and unified member health profiles.โค The platform connects data across Aetna, CVS Caremark, and other CVS Health businesses.โค The goal is to resolve more member inquiries in a single interaction.โค Salesforce said this is its largest Agentforce deal across regulated industries.โค The collaboration builds on over a decade of partnership between the companies.โค Slack integration will enable real-time communication among customer care teams.โค CVS Health serves approximately 185 million people annually through its healthcare network.โค CVS provides PBM services for about 88 million members and insurance to over 37 million people.The copyright of this article belongs to the original author/organization.
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