Major customer Emirates: Don't focus too much on financial performance, Boeing needs to focus on "how to build good airplanes" now.
Tim Clark, CEO of "major customer" Emirates Airlines, has issued a "final ultimatum" to Boeing and is preparing to send their own engineers to supervise Boeing's production line. The comments from this senior aviation industry figure have intensified market concerns about Boeing's production safety issues.
Ongoing safety issues have caused Emirates, a major customer of Boeing, to lose confidence.
On February 5th, according to media reports, the CEO of Emirates, a "major customer" of Boeing, warned that this is Boeing's "last chance" and is prepared to send its own engineers to supervise Boeing's production line. The Boeing management should prioritize addressing aircraft safety and quality issues rather than financial performance.
According to the Associated Press, on January 5th, a Boeing aircraft had its cabin door fall off during flight, leading the Federal Aviation Administration (FAA) to ground all Max9 aircraft. This incident has dealt a significant blow to Boeing's reputation, raising doubts in the market about the safety and quality of Boeing aircraft.
Senior executives of Emirates have strongly criticized the American aircraft manufacturer Boeing. Sir Tim Clark, CEO of Emirates, mentioned in an interview with the Financial Times that he has witnessed a "gradual decline" in Boeing's manufacturing standards, attributing it to long-term management and governance mistakes, including prioritizing financial performance over pursuing high manufacturing standards. Clark emphasized:
"Management should set aside concerns about financial performance and focus on improving aircraft production and design. This should be the priority for every member of the board. Boeing needs to fundamentally review the processes and locations for aircraft production. This is a reflection of good management and governance. I believe that Boeing's top management is taking this seriously. This is Boeing's last chance."
"To ensure the production quality of Boeing aircraft, we will send our own engineers to inspect Boeing's 777 production line and its supplier, Spirit AeroSystems, for the first time.
"Sending people to inspect was not approved in the past. Previously, we fully trusted that these people would do things right, but now we have to do it this way."
Emirates is a globally renowned airline known for its luxurious service and excellent flying experience. Emirates has been cooperating with Boeing for many years and is one of Boeing's major customers. In November last year, Emirates placed an order worth $52 billion to purchase 95 wide-body Boeing 777 and 787 jets for long-haul flights. The two parties have had good cooperation in technology research and development, customer service, and market promotion.
Other customers of Boeing, including Aengus Kelly, CEO of AerCap, the world's largest aircraft leasing company, also stated, "This month, Boeing needs to set aside financial goals and prioritize aircraft safety and quality."
Clark stated that Boeing's previous management made repeated mistakes. In order to reduce costs, Boeing outsourced part of its manufacturing operations and shifted some of the production of the 787 to South Carolina. Clark pointed out that Boeing's move has led to a decline in production efficiency and product quality.
When asked by the media, "Will Boeing regain its former glory?" Clark said:
"Of course, I believe Boeing will prioritize quality and make significant changes."